VoxNow

What kind of call quality does VoxNow offer?

When calling in network, the quality is the best voice quality available. When calling regular phones, the quality is comparable to a traditional phone call using a traditional phone provider.

How do I pay VoxNow?

VoxNow supports these payment options:

• Check
• Money Transfer
• Western Union

Please note that currently o nly these currencies are accepted:

• PH – Philippine Peso
• US – United States Dollar

How do I pay VoxNow using Western Union?

Visit an Agent Location and

1. Complete the “To Send Money” form
2. Present Payment and Identification:
   Give the Agent the amount you want to send plus the transaction fee and any required identification.
3. Collect Receipt from Agent:
   Be sure to save the receipt with your Money Transfer Control Number (MTCN) and share the MTCN with the receiver. This number is also used to track the status of your transaction.
4. Check the Status:
   Track the status of your transaction, you can check the Order Status online or call a customer service representative.

Restrictions and Special Notes: Philippines
Senders must present valid photo identification.

How do I pre-pay for international calls?

For Partners:

• 70% Upon Signing of the Agreement
• 30% upon Receipt of P.O

For End Users:

• Partners can update their clients account through Order Entry

Can I receive calls o n my VoxNow account?

Your VoxNow account can receive calls from other users, from anyone with your own VoxNow Direct number or our incoming call Portals.

What happens when my calling account is empty?

When you are near your limit, you will hear message letting you know. This means you should add more money to your account right away. If you exceed your allotted minutes, you will no longer be able to place calls until you add money to your account (but you can still receive calls).

Does VoxNow offer competitive calling rates to International destinations?

We offer better rates than most when you compare our Long Distance per minute rates with the rates others charge. Most low-cost long distance providers have hidden charges in their rate plans which make their rates deceptive. There are no hidden or extra fees in VoxNow rates or plans.

Some things to look out for from unscrupulous providers:

• Minimum call time (a two minute call is charged as a 15 minute call).
• Call connect fees.
• Hidden fees and taxes or other false charges.
• Refusal or delay to provide detailed calls history.
• Off-peak or special rates advertised as anytime rates.

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