VoxNow

Protect Your Account Information

Make sure you never provide your account information or password to anyone via email or any web site other than voxnow.net. VoxNow will never ask you for your password via email.

Shipping and Returns

VoxNow ships your order in a timely fashion and with great care. We generally ship orders within 72 hours of receiving them. If there is a shipping delay, we will notify you. If the order included a telephone, we can ship your order via local postal service or you can pick up your order at no extra cost.

If you have any questions about about shipping destinations, please contact us.

Risk of Loss

All items purchased from VoxNow are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

To cancel an order just contact us and if the order has not already been shipped you will receive a full refund. You will not be able to cancel an order if your order has been shipped.

VoxNow cancellation policy for Prepaid Plan is refundable only if the customer shows he/she could not use the service due to clear technical difficulty.

VoxNow accepts hardware returns to the [to be completed] location only. You must have a Return Authorization(RA) number before returning any merchandise to VoxNow. You can request an RA online by contacting us.

The following are the Return Shipment Policies:

• DOA/defective products are returned for REPLACEMENT only with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
• Defective products must be in original factory carton with all original packing materials.
• All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
• The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE on THE CARTON.
• Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
• Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
• If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.
• VoxNow credits based  on purchase price or current price, whichever is lowest.

Note: We will not process/verify any order that does not have a valid contact phone number.

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